Basic Desktop Internet Troubleshooting Guide

Step 1: Make note of applicable errors-

• 1. Are there any errors you have gotten in relation to your internet connectivity issues?

     • If you have gotten errors, make note of them in case the issue requires IT assistance

     • If there are no errors, continue to the next steps.

Step 2: Check the ethernet cable going into the computer or docking station-

• 1. Is it plugged into the computer or docking station's ethernet port all the way? 

     1. • If not try pushing it all the way in, waiting a few moments, and then checking your internet status on your computer again.

        • If it is pushed all the way in but there is still no internet, continue to the next step.

Step 3: Check the ethernet cable coming from your ShoreTel phone(if applicable)-

• 1. Pick up your ShoreTel phone, turn it over, and check to see if there are two ethernet cables coming out the back of it.

     1. • If there are two cables, ensure both are properly pushed into their ports, wait a few moments, and check internet status on your computer again.

        • If there is only one cable, continue to the next step.

        • If your ShoreTel phone is lit up with orange, there is likely a larger issue.

Step 4: Try a different browser to access the web-page you are experiencing issues with-

• 1. Does the same thing happen when you try a different web browser? (Chrome, Firefox, Internet Explorer)

     • Sometimes browsers may have glitches, corruption, or other issues that might cause them to not load web-pages correctly. Trying to access from another browser may solve your issues

     • If the same thing happens, chances are it is not browser related.