There are several methods to creating a new Google Doc. Below are a couple of those methods:
1.) Go to docs.google.com/document
2.) Click the "Blank +" OR choose a template under the "Start a new document" area
1.) Go to drive.google.com
2.) Click the "New" button in the top left
3.) Choose "Google Docs" from the menu and that will open a new doc in a new tab
If you still encounter any issues after following these steps, please let us know by putting in a ticket.