Basic Laptop Internet Troubleshooting Guide

Step 1: Make note of applicable errors-

• 1. Are there any errors you have gotten in relation to your internet connectivity issues?

     • If you have gotten errors, make note of them in case the issue requires IT assistance

     • If there are no errors, continue to the next steps.

Step 2: Check the right bottom corner of your task bar to see if the Wi-Fi icon gives indication to connection status-

• 1. Do you see the Wi-Fi icon? 

     • If you do not see the icon, go to your system's search bar and type in "wifi" then choose the "Change Wi-Fi Settings" option

     • If you see the icon, click it and continue

  2.  If you click the icon, does the menu it brings up say you are connected to anything?

     • If you are not connected, choose a Wireless connection and click the "Connect" button

     • If you are connected and nothing else is wrong, it should say "Connected, Secured"

     • If it says "Limited" or anything else under the name of the Wi-Fi you are connected to there may be a deeper issue.

Step 3: Check physical switches on laptop-

• 1. Are any physical switches flipped on the laptop?

     • Sometimes an airplane mode or Wi-Fi switch will accidentally get flipped on the side of a laptop that has the feature. This will cause internet connectivity issues if the switch is flipped into the incorrect position.

     • If there is a physical switch, ensure that it is flipped to the correct position

Step 4: Try a different browser to access the web-page you are experiencing issues with-

• 1. Does the same thing happen when you try a different web browser? (Chrome, Firefox, Internet Explorer)

     • Sometimes browsers may have glitches, corruption, or other issues that might cause them to not load web-pages correctly. Trying to access from another browser may solve your issues

     • If the same thing happens, chances are it is not browser related.